From the car on the lift to the customer waiting for an update.
Collect service requests, vehicle details and arrival preferences without stopping workshop work.
Garages and service centers
Customers call to book service, check opening hours and ask when they can bring a car in. Your team needs to answer while working on vehicles.
Customer inquiry“My car needs a service. Can I bring it in tomorrow morning?”
How OneLi moves the request forward
- 01
Collect vehicle details
Ask for the service type, registration, contact details and preferred arrival time.
- 02
Coordinate within your rules
Check a connected calendar or pass a booking request to the workshop. Prices outside an approved price list go to the team.
- 03
Keep follow-up together
The team sees the request. Configure a WhatsApp confirmation or follow-up using approved information.
What you configure first
- Intake hours and service types
- Details required to open a service request
- Pricing boundaries and exception approvals
A service inquiry with vehicle and customer details, a summary and a next step your team can review without replaying the entire call.
What to measure
- After-hours service requests captured
- Missing details before vehicle intake
- Questions that need the service manager
The capabilities behind this workflow
Every customer conversation. One place.
An AI agent that knows your business, answers calls and WhatsApp messages, and keeps the work moving. Your knowledge, leads, conversations and next steps stay together.
Connect your business