Less appointment administration. More time for patients.
Opening hours, appointment requests and a clear handoff to your team.
The everyday problem
Clinics and practices
Reception answers the same location and opening-hours questions while new booking and rescheduling requests arrive.
Customer inquiry“I would like a first appointment. When are you open?”
How OneLi moves the request forward
- 01
Share approved information
Explain hours, directions and appointment types using the practice’s knowledge.
- 02
Collect a booking request
Collect only the required scheduling details. Check availability when the booking system is connected.
- 03
Involve the right person
Route clinical questions and configured exceptions to the appropriate team member.
What you configure first
- Approved administrative information
- Booking and confirmation process
- Privacy, data minimization and handoff rules
What your team gets
A structured appointment request for reception, with the relevant conversation and next step.
What to measure
- Administrative question volume
- Open appointment requests
- Inquiries handed to the team
The capabilities behind this workflow
Every customer conversation. One place.
An AI agent that knows your business, answers calls and WhatsApp messages, and keeps the work moving. Your knowledge, leads, conversations and next steps stay together.
Connect your business