Your knowledge, your answers
Configure services, prices and answers to common questions so the agent works with your business context.
Your customers are on WhatsApp. So is your agent.
A customer asks a question, records a voice note or follows up after a call. Your agent receives the WhatsApp inquiry and answers using your business knowledge and instructions. Your team sees the conversation and the next step in one place.
Dr. Levi Dental ClinicBusiness account
Today
Message transcript
There is an appointment on Thursday at 10:30. I booked it and sent you the forms on WhatsApp.
Text, voice and context
A voice note can move the conversation forward.
Your customer can speak naturally. The agent can respond in text or voice, using the knowledge you gave it. The team can continue handling the request in the same workspace.
Voice notes included
Receive voice messages and send voice replies directly in WhatsApp. Choose a voice and speaking style for a warm, natural conversation.
One inquiry with a clear next step
WhatsApp leads and phone calls are available in the customer workspace. Revisit the history to continue handling the request.
Your team sets the rules
Decide when the agent replies, when to use a template and when the team takes over.
From setup to the next action
- 01
Connect your number
Set up the WhatsApp connection through Meta and select the agent that will use it.
- 02
Give the agent context
Add business knowledge, configure its response style and choose whether to send voice replies.
- 03
Go beyond the message
Assign automations and integrations for bookings, lead updates or follow-up messages.
Connection availability and continued use of the WhatsApp Business app depend on number eligibility and the Meta connection flow. Business-initiated messages follow WhatsApp rules and approved templates.
Good to know
Can this be the same agent that answers calls?
Yes. You can run the agent on the phone and WhatsApp using the business knowledge and instructions you configure.
Can the agent send a voice note?
Yes. You can configure voice replies in the agent’s WhatsApp settings. Messages and calls are available in the workspace for follow-up.
How is WhatsApp priced?
WhatsApp is included in Grow and Pro. On Start, it is available as a ₪59 monthly add-on per agent. See pricing for plan and usage details.
Every customer conversation. One place.
An AI agent that knows your business, answers calls and WhatsApp messages, and keeps the work moving. Your knowledge, leads, conversations and next steps stay together.
Connect your business